Paul is recognized as the "Mind blowing customer service" brand in the world as a genius for many years at Caterpillar and Xerox responsible for designing and developing innovative customer service systems. He has also won the Global Quality Award in his sixth consecutive year in the management of the world's largest financial institution, and is also the author of the best-selling book "Delivering Confident Products" and the first recipient of a credible world-class speaker Professionals from the National Association of Speakers of America.